Televisions and Radios
Each patient room is equipped with a cable-connected color television with closed captioning capability and one FM radio station. The television is made available through a private company. A separate brochure or TV broadcast will describe any charges.

On-Demand Patient & Family Educational Video System
Jordan Hospital offers informational videos for you or your loved ones to view in the privacy of your hospital room. These videos encompass a wide range of topics and are available via the On-Demand Video System through your hospital room television.

To use the On-Demand Video System, please follow these instructions:
1. Turn on the television in your room and tune to channel 40
2. Dial ext. 4999 from the phone in your room
3. Follow the recorded voice prompts for your video selection
4. The recording will ask for your extension, the four-digit number that should be posted in your room. The recording also will ask for a three-digit video number, please choose from the following:

Heart Related Topics
100 Coping with Heart Illness (patient issues)
101 Coping with Heart Illness (couples issues)
102 Coping with Heart Illness (family issues)
111 Women and Heart Disease
112 Exercise and Heart Failure Patients

Pulmonary Topics
135 Breathing Retraining and Pulmonary Disease

Diabetes Topics
150 Type I Diabetes
151 Type II Diabetes
152 Sick Day Management
153 Diabetes Complications
154 Lilly Insulin Pen

New Parent Topics
170 Breastfeeding How-to
171 Newborn: Starting Out Safe
172 Home Before You Know It

Endoscopic Topics
277 Colorectal Cancer

More selections will be added as they become available. If you have any questions or comments about the system’s operation, please speak with your nurse.

Smoking Policy
Every day we treat people suffering from diseases caused by smoking. Jordan Hospital is a non-smoking facility. Please remember that smoking is not permitted anywhere inside or on the grounds.

Financial Services

Regardless of your insurance coverage or ability to pay, you have the right to receive all of the hospital care you need for the treatment of your illness or injury. Jordan Hospital’s financial counseling services provide consultation and assistance to all patients about insurance, medical expenses and financial options. Counseling also is available on methods of payment, managed care plans, and assistance in processing applications or applying for free care and other available programs that may cover your medical expenses.

You or a family member must obtain a discharge slip before leaving the hospital. If you have any questions about financial services, please call 508-830-2057.

Charges
Charges fall into two categories: your daily room rate and charges for ancillary or special services. The room rate includes the cost of general nursing care, meals, routine supplies and all necessary support services such as housekeeping, laundry, maintenance, office functions, etc. In addition, a part of the room rate covers the cost of having available the special medical equipment and technology required of a modern hospital. Ancillary services include such items as operating room services, x-rays, lab tests and drugs.

Certain charges are not billed by the hospital and will not appear on your hospital statement. These include the professional fees of your attending physician, consulting physicians, surgeons, emergency department physicians, anesthesiologists, radiologists, pathologists or private duty nurses. Those fees will be billed to you or your insurance directly from the individual private practitioner.

Food & Meals

Our certified director of food services plans menus and oversees all food preparation. Registered dietitians work closely with your physicians and nurses in planning an appropriate menu for you. Each day between 1:00 p.m. and 2:15 p.m. a member of the food services staff will come to your room to take your breakfast, lunch and dinner order for the following day. Please take a few moments at that time to place your order. If you are not in your room at that time, you can place your order by calling food services at ext. 2163 and speaking with a supervisor. If food services is unable to reach you, they will place an order for you. Patients in the BirthPlace and Transitional Care Unit order from printed menus.

Food services personnel are located on patient floors to provide faster service to you. Beverages and snacks, if allowed by your physician and your special diet, also are available on each unit. If there is anything you need, please ask.

You may expect your meals to be delivered at the following times:

• Breakfast: 7:30 a.m. to 8:30 a.m.
• Lunch: 11:30 a.m. to 12:30 p.m.

Dinner: 4:30 p.m. to 5:30 p.m.

Guest Meals
Guest trays are provided for family members and friends at a cost of $4.00 per tray. Please inform the staff member taking your order that you would like to order an additional meal or call food services at ext. 2163.

Special Meals
Please remember that your physician determines the type of diet you need. Certain medications and/or the type of therapeutic diet may alter how food tastes to you. If you are on a special diet, check with your nurse or doctor before eating foods brought to you by guests and visitors. The food services department can accommodate most special requests, if allowed within your therapeutic diet. Whether you want a kosher meal or a light evening snack, our staff is happy to serve you.

Celebration Menu for New Parents
For parents celebrating the birth of their baby, a special celebration menu is provided in the BirthPlace. Please ask your nurse or call food services at ext. 2163 for the menu.

Going Home

Your physician authorizes your discharge date, time and instructions. You will be provided with a written discharge plan, which your nurse will review with you. Please make arrangements with your family or a friend to leave your room shortly after your doctor has told you that you are ready for discharge. This gives staff time to prepare for the next patient who will use the room.

Continuing Care
Continuing care coordinators help you plan for discharge from the hospital. They facilitate arrangements whether you need to be transferred to a subacute unit or long-term care facility or if you need home care or hospice services.

Jordan Hospital offers limited onsite transitional care for patients who have recovered to an extent that they no longer need acute care hospitalization, but who are still not well enough to go home. The Peter A. Chapman Transitional Care Unit is a specially designed subacute unit where patients go to recover primarily from cancer surgery, joint replacement surgery and orthopedic injuries.

Home health care and hospice services, if needed, also are part of our range of services. Your continuing care coordinator will advise you of the choices and options and will facilitate setting up these services with the agency of your choice.

Your Opinion, Please
Our goal is to ensure that patients are satisfied with their care. If you have opinions, comments or concerns during your stay, please share them with your nurse, nursing administration or the hospital president. You also may receive a written survey in the mail after you return home. We would appreciate your feedback, and ask that you take a few minutes to fill it out and return it in the postage paid envelope that accompanies the survey. An outside company tabulates the results for us to protect your anonymity.

Guest Services

Patient and Guest Services Desk In Urann Lobby

To better serve our patients, families and visitors; Jordan Hospital has placed a patient and guest services desk in the Urann Lobby.

The patient and guest services desk is staffed by a hospital volunteer Monday through Friday from 8:00 a.m.- 4:00 p.m. The volunteer greets visitors and patients, answers questions and provides directions to patient rooms and other areas of the hospital. In addition, the volunteer provides information regarding community education classes and hospital services. Hotel listings, dining guides and other area-specific information also will be available. The patient and guest services desk can be reached at extension 3025.

The volunteer information desk, located across the lobby from the patient and guest services desk, will continue to receive patient information and florist calls, and serve as backup coverage for the patient and guest services desk. The volunteer information desk also coordinates volunteer errands such as lab runs, medical record deliveries, patient discharges and day surgery transports.

Hotel Accommodations

Jordan Hospital provides medical interpreters certified in five different languages including Portuguese, Spanish, French, Vietnamese, and Italian. The hospital also provides American Sign Language interpreters for the deaf and hard of hearing. In the event a patient requires interpreting for another language, a telephone service is available that offers up to 140 languages. Interpreter service at Jordan Hospital is free and ensures that non-English speaking patients receive the same level of medical care as English speakers, and that deaf and hard of hearing patients also receive the same level of care as all other patients.

The office for interpreter services handles all requests from 8:00 a.m. to 4:30 p.m., Monday through Friday. Nursing supervisors respond to requests beyond regular hours.

Once the hospital staff identifies the patient’s primary language, the interpreter services coordinator or nursing supervisor is contacted. At this point, every attempt will be made to contact a "live" interpreter. Screened, trained, fluent, in-house interpreters are used before community interpreters are called. While waiting for a fluent, community interpreter, a non-fluent in-house interpreter, or Language Line Services (operator assisted) is used to assure the patient that proper services are being provided.

If a patient is deaf or hard of hearing, the interpreter services department will contact the Massachusetts Commission for the Deaf and Hard of Hearing for a qualified medical interpreter. While waiting for a qualified interpreter, paper and pencil may be used to communicate with deaf or hard of hearing patients. Patients with some hearing capacity may be assisted by a hearing amplification device.

Deaf or hard of hearing patients, if admitted, are offered a closed captioned television. All hospital rooms have closed captioned availability. Deaf and hard of hearing patients are also offered the use of a TTY/TDD phone.

All foreign language interpreters receive certification from a medical interpreter training program, as well as ongoing in-service training.

Patient Information Desk

With certain exceptions, the volunteers at the Patient Information Desk can say whether the person is a patient at Jordan Hospital, and, if you would like, can give the patient’s condition in this manner: undetermined, treated and released, good, fair, serious, critical or treated and transferred.

Please note: if the patient has asked us to keep their information private, as is their right under the Health Information Privacy and Accountability Act , no one at the hospital can legally give any information about that patient.

The hospital also does not release information on abuse victims or when patient safety is a concern.

Members of the news media are asked to page the media relations person on call at 508-301-0228.

For other telephone numbers, please   click here.

Other Helpful Information:
Jordan Hospital’s volunteers deliver mail, flowers and plants to patients each day. Any questions or concerns about mail and flower delivery can be directed to Patient Information, 508-732-4500. 

No balloons of any kind are allowed, due to the risk of allergic reactions and possible fire danger posed by latex and metallic balloons.

Patient Rights

Health Care Proxy Form, click here

All patients, or the people who have legal responsibility to make decisions regarding medical care on behalf of the patient, shall have the following rights in connection with the care they receive.

Every Patient or Resident of a Facility Shall Have the Right:

1. Upon request, to obtain from the facility in charge of his care the name and specialty, if any, of the physician or other person responsible for his care or the coordination of his care;
2. To confidentiality of all records and communications to the extent provided by law;
3. To have all reasonable requests responded to promptly and adequately within the capacity of the facility;
4. Upon request, to obtain an explanation as to the relationship, if any, of the facility to any other health care facility or educational institution insofar as said relationship relates to his care or treatment;
5. Obtain from a person designated by the facility a copy of any rules or regulations of the facility which apply to his conduct as a patient or resident;
6. Upon request, to receive from a person designated by the facility any information which the facility has available relative to financial assistance and free health care;
7. Upon request, to inspect his medical records and to receive a copy thereof in accordance with section seventy, and the fee for said copy shall be determined by the rate of copying expenses, except if it is for the purpose of supporting a claim or appeal under any provision of the Social Security Act or federal or state financial needs-based benefit program.
8. To refuse to be examined, observed, or treated by students or any other facility staff without jeopardizing access to psychiatric, psychological, or other medical care and attention;
9. To refuse to serve as a research subject and to refuse any care or examination when the primary purpose is educational or informational rather than therapeutic;
10. To privacy during medical treatment or other rendering of care within the capacity of the facility;
11. To prompt life saving treatment in an emergency without discrimination on account of economic status or source of payment and without delaying treatment for purposes of prior discussion of the source of payment unless such delay can be imposed without material risk to his health, and this right shall also extend to those persons not already patients or residents of a facility if said facility has a certified emergency care unit;
12. To informed consent to the extent provided by law;
13. Upon request to receive a copy of an itemized bill or other statement of charges submitted to any third party by the facility for care of the patient or resident and to have a copy of said itemized bill or statement sent to the attending physician of the patient or resident; and
14. If refused treatment because of economic status or the lack of a source of payment, to prompt and safe transfer to a facility which agrees to receive and treat such patient. Said facility refusing to treat such patient shall be responsible for: ascertaining that the patient may be safely transferred; contacting a facility willing to treat such patient; arranging the transportation; accompanying the patient with necessary and appropriate professional staff to assist in the safety and comfort of the transfer, assure that the receiving facility assumes the necessary care promptly, and provide pertinent medical information about the patient’s condition; and maintaining records of the foregoing.
15. If the patient is a female rape victim of childbearing age, to receive medically and factually accurate written information prepared by the commissioner of public health about emergency contraception; to be promptly offered emergency contraception; and to be provided with emergency contraception upon request.

Every Patient or Resident of a Facility Shall Be Provided by the Physician in the Facility the Right:

1. To informed consent to the extent provided by law;
2. To privacy during medical treatment or other rendering of care within the capacity of the facility;
3. To refuse to be examined, observed, or treated by students or any other facility staff without jeopardizing access to psychiatric, psychological or other medical care and attention;
4. To refuse to serve as a research subject, and to refuse any care or examination when the primary purpose is educational or informational rather than therapeutic;
5. To prompt life saving treatment in an emergency without discrimination on account of economic status or source of payment and without delaying treatment for purposes of prior discussion of source of payment unless such delay can be imposed without material risk to his health;
6. Upon request, to obtain an explanation as to the relationship, if any, of the physician to any other health care facility or educational institutions insofar as said relationship relates to his care or treatment, and such explanation shall include said physician’s ownership or financial interest, if any, in the facility or other health care facilities insofar as said ownership relates to the care or treatment of said patient or resident;
7. Upon request to receive an itemized bill including third party reimbursements paid toward said bill, regardless of the sources of payment;
8. In the case of a patient suffering from any form of breast cancer, to complete information on all alternative treatments which are medically viable.

Except in cases of emergency surgery, at least ten days before a physician operates on a patient to insert a breast implant, the physician shall inform the patient of the disadvantages and risks associated with breast implantation.

Every maternity patient, at the time of pre-admission, shall receive complete information from an admitting hospital on its annual rate or percentage of the following:

• Primary caesarian, repeat caesarian, and total caesarian sections
• Women who have had a caesarian section who have had a subsequent successful vaginal birth
• Deliveries in birthing rooms and labor-delivery-recovery or labor-delivery- recovery-postpartum rooms
• Deliveries by certified nurse-midwives
• Deliveries which were continuously externally monitored only, internally monitored only, or both internally and externally monitored
• Deliveries utilizing intravenous, inductions, augmentation, forceps, episiotomies, spinals, epidurals and general anesthesia
• Women breast-feeding upon discharge from hospital.

The facility shall require all persons, including students, who examine, observe or treat a patient or resident of the facility to:

• Wear an identification badge which discloses their first name, licensure status, if any, and position.

Any person whose rights under this section are violated may bring, in addition to any other action allowed by law or regulation, a civil action under sections sixty B to sixty E, inclusive, of chapter two hundred and thirty-one.

Patient Complaints/Concerns

Jordan Hospital is dedicated to our mission to provide health and wellness services with excellence. Our approach to excellence extends to handling patient complaints/concerns. Patients will be treated with respect, dignity and courtesy at all times, especially when voicing a complaint, as this is viewed as an opportunity for improvement. Every patient has the right to file a complaint with any hospital employee. Patients are free to voice any complaint and/or recommend changes without coercion, discrimination, reprisal, or unreasonable interruption of care, treatment, and services. Hospital employees will work with their departmental manager to address your complaint/concern in a timely and reasonable manner. Depending on the nature of the complaint, the patient should discuss concerns with:

• The physician
• The nurse or other health care provider
• An appropriate manager (such as nursing, food services, environmental services, etc.)

If the complaint is not resolved, the complaint should be directed to: Patient Advocate 508-830-2521

A patient may lodge a complaint with the Massachusetts Department of Public Health directly, regardless of whether he or she has first used the internal complaint process. They may be contacted in writing or by telephone:
Complaint Unit
Massachusetts Department of Public Health
Division of Health Care Quality
99 Chauncy Street, 2nd Floor • Boston, MA 02111
Hotline: 1-800-462-5540 • Fax: 617-753-8165

Privacy Concerns

All patients have the right to voice concerns regarding their privacy. If you believe your privacy rights may have been compromised, please call our Privacy Hotline at 1-800-330-6090 or our HIPAA Privacy Officer directly at 508-830-2007. A complaint must be filed within 180 days of your knowledge of the situation. Calls to both the hotline and the Privacy Officer are accepted 24 hours a day and can be made anonymously. Please be aware that if you report a concern anonymously, Jordan Hospital will be unable to respond to you with the specific results of the investigation. If you identify yourself, you may be asked to complete a simple Privacy and Security Complaint Form to aid in the investigation. You may also file a written complaint with the Director, Office for Civil Rights of the U.S. Department of Health and Human Services in Washington, D.C. There will be no retaliation if a complaint is filed against the hospital.

Joint Commission on Accreditation of Healthcare Organizations Notice

If an individual has any concern about patient care and safety in Jordan Hospital that has not been addressed by the hospital, he or she is encouraged to contact hospital management. If the concern or complaint still is not resolved, the individual is encouraged to contact the Joint Commission’s Office of Quality Monitoring at 800-994-6610 or e-mail to complaint@jcaho.org.

Compliance Concerns

If you have information or concerns about unethical behavior, violations of the law, or non-compliance with company policies or procedures, please feel free to contact our Compliance Hotline at 1-800-826-6762 or the Director of Corporate Compliance at 508-830-2007. Calls are accepted 24 hours a day and can be made anonymously. Please be aware that if you report a concern to the hospital anonymously, Jordan will be unable to respond to you with the specific results of the investigation. There will be no retaliation if a complaint is filed against Jordan Hospital.

Patient & Family Responsibilities

To ensure the best possible care for all patients, the hospital asks each patient or the people who have legal responsibility to make decisions regarding medical care on behalf of the patient to accept the following responsibilities:

1. To provide accurate and complete information about present condition, past illnesses, hospitalizations, medications and other matters relating to the patient’s health.
2. To identify himself/herself.
3. To report unexpected changes in the patient’s condition to the physician or nurse.
4. To recognize the effect of his/her lifestyle on health.
5. To ask questions when they do not understand what they have been told about the patient’s care or what they are expected to do.
6. To follow the treatment plan developed; this may include following the instructions of nurses and allied health personnel as they carry out orders, and as they enforce applicable hospital rules and regulations.
7. To report pain and changes in pain status to the health care team.
8. To report any concerns about safety to the health care team.
9. To express any concerns they have about their ability to follow the proposed course of treatment.
10. To be responsible for the outcome if they refuse treatment or do not follow the practitioner’s instructions.
11. To be considerate of the rights and confidentiality of other patients and hospital personnel.
12. To respect the property of other patients and hospital staff. Please assist in maintaining an atmosphere of peace and quiet at all times.
13. Jordan Hospital is a non-smoking facility. Thank you for smoking only in designated smoking shelters.

Patient Safety

Jordan Hospital works with governmental agencies, accrediting bodies and purchasers of health care to make our health care system safer.  Our top priority is to assure you a safe environment in which to receive your health care.  We have many systems in place to minimize the possibility of medical errors at Jordan Hospital.

An important way that you can help to prevent errors is to be an active member of your health care team.  That means taking part in every decision about your health care.  We are partners with you and your family in your care and recovery.  Research shows that patients who are more involved in their care tend to get better results—in other words, a well-informed patient is a more satisfied and healthier patient.  This information is designed to help you be an active participant in your care.

Five steps to safer care:

• Speak up if you have questions or concerns.
  It is okay to ask questions and expect answers you can understand.
  
• Keep a list of all medications you take. 
  Tell your health care providers about medications, vitamins and herbals.  Make sure you know what your doctor has ordered for you, including why and how you are to take particular medications.
  
• Make sure you get the results of any lab test or procedure.
  If your physician does not tell you, ask for the results and understand what they mean for your care.
  
• Talk with your doctor and health care team about your options.
  If you would like, you have the right to a second opinion.
  
• When having surgery, make sure that you, your doctor and surgeon agree and are clear about what will be done.
  Make sure you understand what will be done during the operation.

Communication is very important to ensure you receive the best possible care.  It is the physician’s responsibility to inform you of the risks, benefits, possible results and other options so you can make an informed decision about your health care.  You have the responsibility to share information with your health care providers, comply with the treatment plan you decide upon and take an active role in your health care.  We encourage you to ask questions and to make your preferences known about any aspect of your care and condition so we can work with you to better prepare you for discharge and follow-up care.

Beds
Patient beds are electronically operated.  A member of the patient care team will explain the proper and safe operation of your bed.  Hospital beds are higher and narrower than your bed at home.  Bedrails are in place on every bed to assist patients to move while in bed.  However, bedrails can cause injuries.  It is important to check with a caregiver before you change the position of a bedrail, or if you have any questions or concerns.  You and your doctor will determine how much activity you may have as you recover.  Our goal is to prevent falls and resulting injuries.  Do not be embarrassed to call for a bedpan, urinal or to ask for assistance to walk, go to the bathroom, or sit in a chair.

Fire & Disaster Drills
For your protection, the hospital conducts regular fire and disaster drills.  If a drill occurs while you are here, please remain in your room and do not be alarmed.  The hospital is constructed with fire resistant materials and the staff is well trained to respond in the event of a real emergency.

Hospital Security
Our security staff is on site 24 hours a day, seven days a week.  Should you need assistance from hospital security, please tell your nurse or dial 0 on any in-house telephone.

Scheduling Appointments

Jordan Hospital has a central scheduling system in place to make it convenient for patients to make appointments for various outpatient testing and diagnostic services.  Here is how it works.

For all non-emergency tests, your doctor’s office will fax or call an order into the hospital and you will receive a card with one telephone number and the hours to call. Several schedulers are on hand at the hospital to take your call. Please have your insurance card ready.

Telephone:  508-830-APPT (2778)
Hours:  Monday – Friday  7:30 a.m. to 5:00 p.m.

When you call the appointment line, the scheduler can coordinate all necessary non-emergency appointments. The scheduler will also make sure you are informed of any preparation necessary before the test, whether or not there is a separate time for arrival and testing, verify insurance information and answer any questions. Urgent tests are scheduled immediately between the physician office and the specific hospital department.

This is an excellent system if you require an appointment for various diagnostic imaging tests such as mammography, bone densitometry, ultrasound, CT (computed tomography) scan, MRI(Magnetic Resonance Imaging)/MRA(Magnetic Resonance Angiography) and nuclear medicine.  Parking in front of the main entrance is available.

For more information about interpreter services, please contact the Coordinator of Interpreter Services at 508-830-2308.

Services, Programs and Departments

Transportation

By Bus:

Plymouth and Brockton (P&B)
508-746-0378
http://www.p-b.com/

From Logan International Airport: 7:25 a.m. until 8:45 p.m. and 11:15 p.m.
From South Station (for Amtrak & Local Trains): 8:25 a.m. until 9:25 p.m. and 11:50 p.m.

P&B Park ‘N Ride (Route 3, Exit 5) and is approximately 2 miles from Jordan Hospital

GATRA Bus Line
http://www.gatra.org/

By Taxi:

Central Transportation
18 Alvin Road
Plymouth, MA 02260
508-746-0018

Manomet Taxi
15 Bay Terrace
Plymouth, MA 02360
(7 Day Airport Service)
508-224-7107

Mayflower Taxi
Plymouth, MA
(24-hour Airport Service by appointment)
508-746-7887

By Train:

Amtrak
http://www.amtrak.com/
800-872-7245

By Air:

Logan International Airport
http://www.massport.com/
800-23-LOGAN

Theodore F. Green State Airport
pvdairport.com
401-737-8222

Visiting Hours

Jordan Hospital recognizes the importance of visitors in the healing process. For the comfort of patients, please keep your visits short and respect all patients’ need for quiet and rest.

Visitors are allowed 24 hours a day, however, there are special hours in the following units:

Maternity:
Family and friends:      7:00 p.m. to 8:00 p.m.
Fathers, partners, grandparents and siblings of baby:  Anytime

Pediatrics:
Family and friends:      Noon to 8:00 p.m.
Parents and grandparents:     Anytime

Critical Care Center Visiting Hours
Visiting Your Loved Ones:
Visiting hours are flexible according to the patient’s needs and condition. Visiting guidelines are:
8:00 a.m. – 2:30 p.m.
4:00 p.m. – 7:00 p.m.
8:00 p.m. - 6:30 a.m.

Your Plan of Care

The tests and treatments you receive are determined by your clinical needs as assessed by your doctor.  Many tests and treatments are done in your room.  However, for those tests that require special equipment, such as x-ray, nuclear medicine, cardiopulmonary testing or rehabilitative services, you will be transported via wheelchair or stretcher to those areas.  All test and treatment results are reported to your physician who will discuss results with you.  All medications you receive as a patient have been prescribed by your doctor and will be administered by a nurse.  The hospital pharmacy supplies all medications ordered during your stay.

Your Patient Care Team
Your care is determined by and coordinated by your physician.  He or she prescribes treatment, orders all medications, examinations, tests, diets and gives instruction for your medical care. During your stay, you may be cared for by one of Jordan Hospital’s in-house physicians, who will work closely with your physician.  Experienced nurses manage your day-to-day care. They are responsible for assessing and reassessing your needs and implementing the plan of care.  They carry out specific therapeutic procedures and coordinate the many specially trained therapists, technicians, dietitians and service personnel who may treat or assist you.  Nurses are assisted by certified nursing aides, unit coordinators and at times, nursing students.

The hospital’s policy is that all employees wear photo identification badges indicating their name and position.  Do not hesitate to inquire about the kind of work performed by the various personnel you will meet.

Communicating with Your Patient Care Team
If you have any questions about any aspect of your care, please discuss them with your physician or a member of your patient care team.  If you need urgent help or assistance at any time, use the nurse intercom call system located near your bed and a member of the team will respond.  There are emergency nurse call buttons in all bathrooms.

Pain Management
Patients have the right to the appropriate assessment and management of pain.  Upon admission, and throughout your stay, your caregiver will ask you to evaluate your pain intensity on a scale of 1 to 10.  Your pain management plan will be adjusted according to your response and other vital signs.  If your discomfort changes during your stay, it is important that you communicate this to your caregiver.

Interpreter Services
If you need interpreter services at any time during your hospital stay please notify a member of your patient care team.  In conjunction with the Language Line and the Massachusetts Commission for the Deaf and Hard of Hearing, the Interpreter Services Department is able to provide patients with trained and competent medical interpreters, speaking more than 140 different languages, including American Sign Language.